Booking policy
The fine print, in plain words.
Long appointments are an afternoon of a stylist’s time, so a few simple rules keep things fair for everyone. Every booking shows the ones that apply to it right before you confirm or pay, and again in your confirmation.
Deposits for long services
- Any service booked for 2 hours or more needs a $50 deposit when you book, and we keep your card on file for the appointment.
- The deposit is part of your bill, not an extra charge: it comes off your total on the day.
- Shorter services don’t need a deposit or a card.
Cancel or move with 24 hours’ notice
- Cancel or move your appointment up to 24 hours before it starts and it costs nothing. Your deposit moves with you, or we refund it.
- Inside 24 hours, or if you don’t come, we keep the deposit.
- Shorter services have no deposit, so a late cancel or a no-show costs a $25 fee instead (or the price of the service, if that’s less). We don’t take a card for them, so the fee is added to your next visit’s bill.
- Sick? Text us. We’d always rather move you than see you in the chair with a fever, and once a year we’ll waive the fee or let your deposit move with you.
Running late
- Running late? Call or text and we’ll plan around it.
- Up to 15 minutes late, we’ll do everything we can to give you the full service.
- Later than that, we may shorten the service or move you to the next opening, so the client after you isn’t kept waiting. If we move you on the day, your deposit moves with you.
Love your color, or we fix it
- If your color isn’t what we planned together, call or text within 7 days and we’ll book you back in to adjust it, free.
- The promise covers the tone and placement we agreed on. It doesn’t cover a change of mind to a completely different color, or color that’s been changed at home since.
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